Shipping & Delivery Policy
Processing Time
All orders are processed within 1-2 business days (excluding weekends and public holidays) after payment is confirmed. You will receive a shipping confirmation email with your tracking number once your order has been dispatched from our warehouse.
Shipping Destinations & Carriers
We are proud to offer worldwide shipping. Domestic and international shipments are dispatched from our international warehouses. The available shipping methods and carriers will be displayed at checkout based on your delivery address.
Shipping Rates & Delivery Times
Shipping costs and estimated delivery times are calculated based on your location, the selected shipping method, and the total weight of your order. These details will be clearly shown before you complete your purchase.
- Standard Shipping: Typically 5-10 business days.
- Express Shipping: Typically 3-7 business days.
Please note that these timeframes are estimates and do not include order processing time. Delivery times may be affected by factors beyond our control, such as customs processing or carrier delays.
Order Tracking
Once your order is shipped, you will receive a confirmation email containing your tracking number and a link to monitor your package’s journey. You can also check your order status by logging into your account on our website.
Customs, Duties, and Import Taxes
For international orders, the recipient is solely responsible for paying any applicable customs duties, import taxes, brokerage fees, or other charges levied by the destination country. These fees are not included in the product price or shipping cost and are determined solely by the local customs authorities. We are unable to estimate these charges, so please contact your local customs office for further information.
Shipping Address
Please ensure your shipping address is entered correctly and is complete. We cannot be held responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you need to change your shipping address, please contact us immediately. If your order has already been shipped, we are unable to modify the delivery destination.
Lost or Stolen Packages
Sync Performance is not liable for packages that are lost or stolen after being delivered to the address provided. If you have any concerns about your package after it is marked as “delivered” by the carrier, we recommend first checking with neighbors and your local post office.
Damaged Items
If your order arrives damaged, please contact the shipping carrier directly to file a claim. Please also notify us of the issue, and we will assist you in the process.
For any other questions regarding shipping, please visit our website for more information.